Customer Service Basics : How to Store Customer Information
On December - 12 - 2008
Making a database to store customer information. Improve your customer service with these training tips and techniques.
Duration : 0:1:37
Customer Service Basics : How to Answer Close-Ended Questions
On December - 8 - 2008
Sometimes customers will ask close-ended questions. Improve your customer service with these training tips and techniques.
Duration : 0:1:17
The Different Types of Customer Service : Using a Customer’s Name
On November - 30 - 2008
Make sure you use the customer’s name. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Duration : 0:1:17
Customer Service Basics : How to Listen to Customers
On November - 24 - 2008
Pay attention to what customers say. Improve your customer service with these training tips and techniques.
Duration : 0:1:19
Customer Service Basics : How to Answer Open-Ended Questions
On November - 20 - 2008
Sometimes customers will ask open-ended questions. Improve your customer service with these training tips and techniques.
Duration : 0:1:41
Customer Service Basics : Wiping the Slate Clean in Customer Service
On November - 18 - 2008
Be sure to wipe the slate clean after each customer. Improve your customer service with these training tips and techniques.
Duration : 0:1:36
Customer Service Basics : The Importance of Customer Satisfaction
On November - 13 - 2008
Make sure customers are always happy. Improve your customer service with these training tips and techniques.
Duration : 0:1:39
Self-Improvement Tips : How to Improve Communication Skills
On October - 21 - 2008
To improve communication skills, focus direction of conversations around who, what, why, where, when and how. Learn to improve communication skills with tips from a professional psychologist in this free video about self-improvement tips.
Duration : 0:1:26
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