Fire Up Your Message or Go Down in Flames
On December - 16 - 2008
Jean Palmer Heck shares the secret of one of the myths to good communication.
Duration : 0:4:22
Customer Service Basics : How to Store Customer Information
On December - 12 - 2008
Making a database to store customer information. Improve your customer service with these training tips and techniques.
Duration : 0:1:37
Customer Service Basics : How to Answer Close-Ended Questions
On December - 8 - 2008
Sometimes customers will ask close-ended questions. Improve your customer service with these training tips and techniques.
Duration : 0:1:17
The Different Types of Customer Service : Using a Customer’s Name
On November - 30 - 2008
Make sure you use the customer’s name. Learn the different types of customer service, and important aspects like greetings, friendliness, and grammar.
Duration : 0:1:17
Customer Service Training Tips : Knowing the Policies and Procedures for Customer Service
On November - 28 - 2008
Make sure you know the correct customer service policies and procedures. Improve your customer service with these training tips and techniques.
Duration : 0:1:37
Good Coach, Bad Coach
On November - 26 - 2008
Good Coach, Bad Coach.
Educational resource from BT Betterworld.
A great new way to teach communication skills at Key Stage 2.
Duration : 0:1:57
Customer Service Basics : How to Listen to Customers
On November - 24 - 2008
Pay attention to what customers say. Improve your customer service with these training tips and techniques.
Duration : 0:1:19
Customer Service Training Tips : How to Follow Up with Customers
On November - 24 - 2008
Stay in touch with customers to show that you care about them after they’re gone. Improve your customer service with these training tips and techniques.
Duration : 0:1:25
Customer Service Training Tips : Being Too Casual in Customer Service
On November - 20 - 2008
Being casual with customer service is only good in small amounts. Improve your customer service with these training tips and techniques.
Duration : 0:1:26
Customer Service Basics : How to Answer Open-Ended Questions
On November - 20 - 2008
Sometimes customers will ask open-ended questions. Improve your customer service with these training tips and techniques.
Duration : 0:1:41
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