Oct
14

Communication Skills part 1

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Communication skills

 

Probably the most taken for granted yet most essential skill that you can possess. Let me explain why and you will see how you aren’t getting everything that you really want from your life…

First though lets look at some really powerful people. ( or at least that’s what most folks think they are ).

What is it that makes someone powerful ? Well usually it’s because they have told us how wonderful they are. Hundreds of polticians spring to mind here. They have planted ideas in your head…and mine…that they are the person you and me can trust to look after us.

They do more than just talk though..

You can see that by planting those ideas and you and me accepting them they have occupied the primary position in the front of your mind. They have also worked out EXACTLY what they want you to think about them.

How was this done ? Well communication skills are a part of this but there’s so much to learn here about this rather complex process.

In future posts I’m going to break this down into a step by step process that you can follow easily so that you can start to use the exact same skills in your own communication and get the success that you really deserve.

For now I’d like to invite you to consider what it really is that you want from life ( as I said previously, there’s more to this process than just talking )

If you want total success in life work out EXACTLY what you want other people to think you are and then I’ll show you ways that you can become that ideal you.

Talk soon…

 

 

 

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here is a link to some really useful info on basic but very neccesary communications skills that good communication skills trainings should teach you…


http://hubpages.com/hub/6-communication-skills-you-must-have-in-your-relationships

 

Check it out then post your comments here…

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Communication Skills Training….  Why it is Important.

 

You’ve probably been on a  communication course. You may have been on several …?

If the training was good then you will have reaped the benefits already. If not then you have a gap in one of the most important skills that any body can have.

communication skills are more important than the ability to read or write, do arithmetic or anything else. The evidence for this is that several people I know who are completely illiterate are multi millionaires.

They can’t read or write but my goodness..they can talk….

The thing is this…They talk in a certain way, that gets them all of the results that they want…! Well… most of the time…

Now I’m not saying that the three R’s aren’t important because they are…!

Communication is all about exchanging information. You can receive the information or you can send it. Most people think of talking when they use the word. They think that when you  communicate it is all words.

This myth is partly responsible for a lot of the confusion that exists between people; particularly when there are conflicts ( read, “disagreements” ) between them.

They think that by talking more assertively or louder that they can sort the problems out.

Often The Problem comes back to bite them

You see…

 

If you use assertiveness skills to dominate bludgeon or bully your opponent then you both lose. The other person will only cooperate with you for as little time as they can. They won’t feel good about you and if the truth be known…

you probably won’t feel too good about you either…

Nobody likes to be bullied or to be a bully…unless of course you happen to be some sort of psychopathic kitten killer….

I’ll go into this concept a bit later but first I want to go back to the ways that people receive and send information.

There’s talking and hearing which is known as auditory….

There’s seeing which is known as visual….

There is also smell and taste. Olfactory and Gustatory…

Lastly there is touch which is referred to as Kinaesthetic…

All of these senses are used by you and people like you. You’ve done it so often that it  has probably become unconscious. You’re not aware of it most times. Nor are you aware of the fact that around 87% of your communication is via your body language.

Your voice is the smallest factor in how you get your message across…

Another thing…

They say that seeing is believing….unfortunately this isn’t strictly true…

Around 2/3 of what you “see” is based on information that is already stored in your brain. The brain simply connects to the information that makes the most sense based on what comes in via the visual cortex…

Kinda scary huh…?

 

A good communication skills training will show you ways to be aware of the body language of others and to be able to “read” it accurately; It will teach you how to listen correctly so that you can detect what is really being said: It will give you the skills to respond in the most appropriate way in any situation…

( sometimes that may be by saying “time out ” )

Effective communication training will show you how to discover “who owns the problem” ? And quite often the answer to that question will surprise you…

It will teach you about the three types of conflict and how to deal with each one…including dealing with any anger that you may have.

Most important of all a good training will give you the tools to create the no problem areas in your life where you win and feel good and so does everyone else.

How will you know if you’ve had a great training ?

Well, you’ll be relaxed and confident…in almost any situation.

You will know how to say what you want or state your needs without getting the whole worlds back up..

You’ll be able to create trust and understanding with other people almost instantly…

You’ll probably also be happier, though that is also related to other functions of the brain so maybe take that with a pinch of salt..

You will be clear on your goals and will know how to state them so that you can create agreement with others. ( this skill is great for building teams and friendships )

There is so much more to communicating skillfully that this post could go on for several days….

Right now though I’m going to take the dog for a walk…talk to him…

tune in here regularly as this is just the start of something beautiful…

Now that could be auditory, visual, olfactory or gustatory or even kinaesthetic…

 

 

 

 

 

 

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Advanced Customer service training communication skills are sure to be 90% easier with this powerful technique. Emotional Intelligence will sky rocket using these skills. Listening skills will never be the same after watching this video . Handling anger management and retaining your customer, client or patient wuill be easier and more satisfying. These skills actually offer energy instead of losing it. You and your employees need to learn these simple skills to have a more rewarding and easier professional life.

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Duration : 0:6:57

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Teleconferencing is, possibly, the most efficient communication breakthrough of the 20th century. The thinking is to enable a group (three or more people) interactive communication through an electronic medium between people at many locations!

Teleconferencing is being used in the following ways nowadays:
– Audio conferencing, making use of telephones
– Video conferencing, employing interactive televisions with sound,
– Computer conferencing, employing printed communication via computers and keyboards.

Bonuses:

Voluminous cost saving on group meetings that includes cost of traveling, setting up the venue, food, and other related costs.

Meetings are focused and a lower amount of time is lost.

People and speakers who cant spare effort for face-to-face meetings can participate.

Disadvantages:

The most basic problem with teleconferencing is technical failure. A nightmare for all organizers, teleconferencing also requires basic training or orientation for participants in use of resources. Teleconferencing is also a hindrance in interpersonal communication required for negotiation and bargaining.

It is also cumbersome to break ice during a teleconference and establish a rapport between participants. A profitable teleconference depends on detailed planning of the event.

The upcoming tips can help you have a better teleconferencing session:

Think through the Agenda

It is positively imperative that you plan your items on the agenda. The agenda itself ought to be clear, well defined and should spell out the expectations from the participants. Keep in mind the participation and if you expect an input from everyone on every item, then make sure that you have built in sufficient time for the meeting. Also, indicate to the participants that they go through the agenda before the teleconference.

Technically Sound

It is necessary that all participants have prior access to dial in number and pass-codes. You must also convey if you are offering a toll-free number. Check all materials before the conference and ensure that you have a back plan for technology failure.

Getting there

If you are the facilitator, it makes sense to be the first one online. A team-building activity could help get the meeting to a good start (specifically if the group is diverse and is meeting for the first time!). Be careful to substantiate the protocol and the talking order to avoid confusion and an arrangement where one person monopolizes the meeting.

Teleconferencing Etiquette

Least disturbance should be the decorum of all teleconferences. As a participant it is your job description to insure that you dont introduce noise in the form of noisy background, buzzing sounds of low grade cordless phones, reception errors of cell phones any other noise like rustling paper or tapping pens. If the calls are long, the organizers must offer breaks at previously decided times.

If the call is an international one, be aware of accents and avert speaking too fast.

Other Tips for Organizers
– Use names to get notice.
– Use more than one user to break monologue and boredom.
– Involve everybody and if required go around in circles asking for input.
– During breaks, pair off people to facilitate interaction.
– Share duties, like taking notes, with participants to encourage interaction.
– Do take constructive criticism for which you need to be ready with constructive criticism forms.

John Thompson
http://www.articlesbase.com/communication-articles/effective-teleconferencing-for-effective-people-58398.html

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There are a large array of courses available for those who wish to improve their proficiency in Microsoft Office or Windows Training. Whether you are an individual or part of a business the difficulty is often matching your requirements with the most suitable course.

There are many variables that need careful consideration, such as the choice of program and version, the user’s level of experience and the type of course format. Of course all of these details can be discussed by making a quick call to a Microsoft Authorised Training Centre, but this article will give you the low down and is the perfect place to start.

Hopefully, selecting the appropriate application will not be too difficult. Training courses are available for all the various applications and versions in the Office suite, Windows and others Microsoft programs such as Microsoft Project and Frontpage.

Most levels for Microsoft Training can be split into Introduction, Intermediate and Advanced. The subjectivity of an individual’s choice according to their experience can be questionable at times and this is no easy task! Where possible it is always a good idea to look at the course syllabus or better still, contact a training centre for a better diagnosis.

Formats of Training
It is important to have resolved the above issues before proceeding in the decision of the most appropriate course format. We will now take a look at the various course formats available:

Public Schedule
Some of the leading Microsoft Training Companies in the UK offer daily public schedule courses for popular programs like Microsoft Excel training. Other business critical courses such as MS Project training are run as often as twice a week and are always in comfortable air conditioned environments in a variety of centres in and around London. These instructor-led classes typically have an average size of 6 with a maximum of about 8.

On-site
You may find it convenient for classes and trainers to come to your company site or home. You have the flexibility of covering a structured public schedule syllabus or tailoring the course to suite your individual requirements. It is often possible to combine syllabuses of different courses, which may include intermediate and advanced levels or two totally separate programmes.

It is handy to know that some of the leading Microsoft Training Companies have very competitive pricing policies and some even offer to beat any like for like training quotations - so do your research and ask! Many UK training companies offer on-site training UK wide and to other popular European locations.

Closed Company
Closed company training is sometimes preferred when there is a preference of training away from the work place and not in a public schedule course. Training companies provide training venues and Microsoft certified trainers that are able to train from a public scheduled syllabus or alternatively to specific tailored requirements.

One-to-one
One-to-one training, similar to on-site and closed company, can be done at your work place or at a training venue provided by the training company. It offers a more individual, highly tailored and personal approach that many often prefer. One-to-one training allows the individual to be trained at the most suitable pace and also allows time to be focused on critical business related subjects.

Consultancy
Businesses that require tailored training may also consider a mentoring approach in the form of consultancy. Consultancy provides a superb choice for businesses that need to understand or tweak an already existing application. For example, Excel Consultancy can help with spreadsheet design or re-design and development to improve robustness, efficiency and usability.

E-Learning
E-learning or blended learning solutions can help to sharpen Microsoft Desktop and general I.T. skills. This approach allows self paced learning to fit around your work or personal schedules.

Hopefully you should now have a clearer idea of what type of training course best suits your needs. Microsoft Training positively impacts on staff productivity and also helps in the communication of ideas and making informative business decisions in a fast and timely fashion. For more information about the right training course for you, a simple Google search will help find a reputable Microsoft Training company. They will be more than happy to discuss further your exact requirements.

Rich Talbot
http://www.articlesbase.com/careers-articles/choosing-the-most-appropriate-microsoft-training-course-103285.html

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It is no news that there is a high demand for those IT professionals who possess the exact skills and experience which employers are looking for. The IT industry is a sector that is always fluctuating in terms of the industrial and commercial skills it requires from potential employees. The most successful IT candidates will usually be those who are able to keep abreast of what skills employers require at any given period. Studies have shown that there is currently an increasing demand for IT professionals who are business-conversant. This suggests that applicants who possess â??coreâ?? IT expertise such as developers and programmers are less likely to find suitable positions than business analysts and project managers. It does seem that employers want IT candidates who will add the maximum business value to their business and hence, they ought to have analytical, communication, planning and presentation skills. The days of the â??pureâ?? IT professional seems to be gone - at least for now.

In the light of all this, it does appear that there has not been a better time for business analysts to find suitable job placements. However, as more IT professionalsare catching on to the idea of becoming more business-conversant, and as more firms realize that business analysts can add more value to their business, the job market will become more competitive. So, in order for candidates to secure desired roles, there will be an increasing need to call for the assistance of a specialist recruitment firm which has many years of experience in IT recruiting. Quanta has been providing effective IT recruitment solutions to some of the key sectors of the economy for wellover a decade. During this period of time, Quanta has gained a very good track record and reputation within the IT job market. In fact, they are regarded as one of the leading recruitment agencies for IT recruitment.

As such, there is simply no doubt that IT professionals such as business analysts have a better chance of securing suitable positions. Furthermore, employers looking for business analysts who can help improve the functionality of their business will find that Quanta has what it takes to meet their exact requirements. One of the reasons why an increasing number of candidates and companies are choosing Quanta is because they provide a full tailored, customer-based service, which very few recruitment firms can emulate.

Stephen Trigg
http://www.articlesbase.com/careers-articles/business-analysts-making-your-business-work-132681.html

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We live in an increasingly complex and stressful society where myths saturate our minds with more Fiction than Fact.

In the world of sales we are bombarded with myths such as: Thick Skin Fearlessness is the major characteristic quality of all highly successful sales and business people.

Another myth: people who experience fear never become successful in business or life.

Overcoming More Fiction than Fact myths can start you out on a journey of great prosperity and success in life and business.

The two deadly fears that many people struggle with and think they should never experience if they are to be successful in life and business are rational and irrational fears.

However, everyone who ever became a success in their career, a winner and champion in sports or any other endeavor in life figured out that from a rational point of view, there are only two ways to eliminate fear.

  • Make sure you never try anything new and keep everything in your tiny little world isolated so that you never grow and always remain the same.

  • Push through and beyond fear, knowing that not confronting fear is always more painful than the fear itself.

    As it turns out, most people struggle with bone-rattling pain caused by rational or irrational fear daily when prospecting, selling, launching a new marketing campaign or auditioning before a casting director for a new TV show. Their fears persist no matter how strongly they feel about their skills, products or services.

    Everyone deals with fear. As long as you continue to grow and expose yourself to new opportunities, you’ll always experience some levels of fear. Fear is healthy and normal when put in perspective and managed. It simply would be unnatural not to experience some forms of fear in life and business.

    Anyone and everyone who finds themselves involved in some method of selling experience has a fear of rejection or call reluctance, some to a greater degree than others. Unfortunately, many people in sales who have a fear of rejection and take it personally will, over time, develop a defensiveness that negatively impacts their selling career. If unmanaged and they outwardly radiate fear, doubt, uncertainty or defensiveness when calling on prospects or clients, their chances of making a sale diminishes considerably. Customers and prospects want to deal with a self-confident person; and when fear comes through you, it sets up (often unconsciously) an immediate conflict of trust in your customersâ?? or clientsâ?? minds.

    Differentiating between rational fear and irrational fear:

    Rational fear is based on an objective understating of a situation and is normal. When you aren’t certain how to deliver an opening of your presentation to your client, you’ll most likely experience fearfulness. Not being able to handle specific objections from your prospects will implant further fears and derail your selling effectiveness, while causing you to retreat from moving ahead in the selling process. These fears are rational, and many times they originate from a simple lack of preparation, knowledge and experience.

    The key to overcoming rational fear is to plan, prepare and practice every step of the selling process. Including knowing as much about your customer’s objectives and potential objections so that there is absolutely no area where you feel uncertain. Your rational fears can easily be overcome through product knowledge and skills training. A solid plan of practice every day will soon eliminate your rational fears.

    Irrational fears are the most damaging career buster and in sales develop into clusters such as:

    • Fear of rejection

    • Call reluctance

    • Fear of self-promotion

    • Fear of the unknown

    • Fear of authority

    Many people enter into sales because they like people and thrive on being liked by others. But taken to extremes, a compulsive need to be liked will inhibit your abilities in sales. Coming across too friendly and too accommodating to win over your customer reduces your ability to objectively be firm in closing the sales. You may have a customer who likes you, but they are less likely to trust and respect your ability to be their advocate.

    The word NO is symbolic in the world of sales and life. Irrational fear of rejection (feeling of not being liked) is the reason why most sales people don’t close the sale, have call reluctance and chronic procrastination. They fear the â??NOâ? response as a personal rejection of them as a person.

    Fear of rejection isn’t always obvious during prospecting and in a sales presentation. Subtle feelings of fear can show up when calling on a client or prospect that has certain authority status, high-level decision maker, presenting to a client with your supervisor or an impatient prospect.

    Irrational fears are inner emotions that are behavioral and require a different approach to resolving than rational fears, which are primarily skill-based fears. How many times have you or someone you know literally had a presentation memorized and could give it backwards and forwards without skipping a beat. Then stood before an audience or corporate president and completely went brain dead (figuratively speaking), unable to make the presentation.

    We also fear what we don’t understand, and an emotionally healthy approach is to seek to understand the fear of rejection when it occurs. However, don’t blame your feelings when the emotions of fears start to bubble up inside you. Your feelings are the symptoms of your problem. The real perpetrator is in your behavior or what has been termed mismanaged emotional energy.

    What is most important is that you consciously recognize the fear when it occurs. Then seek to understand its root cause. That awareness alone will often minimize the fear and will also help you determine the most effective way to approach your problem.

    Critical to understand is that irrational fear is not overcome with additional skill based training. It goes deeper than product knowledge and sales scripting.

    Test YOUR reactions to the following questions and statements and listen closely to your thoughts and feelings.

    Question: If you knew for certain that by devoting 14 minutes a day seven days a week using a proven method of success â?? with an investment of money — you could change anything you wanted in your life.

    Would you give yourself that gift?

    Well, maybe and maybe not. You see, irrational fear shows up in many ways. Sometimes irrational fear looks like a genuine fear of loss. This simply means that based on past experience you will lose by taking a new action in investing money or time in participating in any new program.

    Sometimes fear raises it ugly head in the form of complacency — you figure — I have enough — why should I go for more? That is simply the fear you can’t get more in life and business.

    Of course, sometimes fears show up in success. God forbid I

    become too successful just to have it striped away at a later date. Or how about the fear of gaining too much attention; very often it becomes an excuse for not taking action.

    Imagine overcoming those irrational fears that hold you hostage from enjoying your life more and having the confidence to take immediate action to get exactly what you want in your personal life and career.

    Isnâ??t that what we all want? Be prepared to invest time, money and resource to find your cure for both rational and irrational fears.

    Don L. Price
    http://www.articlesbase.com/sales-articles/killer-fears-people-struggle-with-daily-106548.html

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    Grammar checker software is an advanced technology that takes word processing one step ahead. Speaking a language is considered less formal and easier than writing; thus it requires us to keep our writing correct and professional. Improving your English writing doesn’t have to be tedious - read more in the following article.

     Overview

    Grammar checker software suggests corrections for common grammatical problems that in most cases aren’t covered by conventional word processors. Just as you write your text, it is instantly being analyzed by a dynamic, self-learning mechanism that constantly collects and maintains a growing ‘correct grammar dictionary’ made of millions of text variations. Proofreading and grammar tools provide the following: text editing and proofreading, correct grammar and punctuation analysis, and automatic spell checking.

     Quick advantages

    Going down to the bottom line we notice the following advantages:

     - Improving our writing style.

    - Transforming our natural writing clear and professional.

    - Improving our business communication with business partners and customers.

     We could probably count other advantages that aren’t mentioned here, as this advanced tool is constantly moving forward, bringing us new improvements and ideas that help us on improving our English writing and editing skills.

     Summary

    Grammar checker software and other NLP technologies (Natural Language Processing) will undoubtedly gain more and more popularity as we all understand the importance of maintaining a high-quality writing level. This technology not only helps us on improving our writing skills, but transforming our writing assignments interesting and fun. Developing this complex technology is challenging, however, we can expect this advanced tool to further develop itself, simply because writing is among the most significant tools that helps us fulfill our daily assignments. 

    Gil Lavitov
    http://www.articlesbase.com/self-publishing-articles/grammar-checker-software-can-it-really-improve-your-writing-472759.html

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